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차선경 ( Cha Sun-Kyung ) - 서울삼성병원
신이수 ( Shin Yi-Soo ) - 삼성서울병원 간호부
김경영 ( Kim Kyung-Young ) - 삼성서울병원
이보영 ( Lee Bo-Young ) - 삼성서울병원
안수연 ( Ahn Su-Youn ) - 삼성서울병원 간호부
장향순 ( Jang Hyang-Sun ) - 삼성서울병원 간호부
권은정 ( Kwon Eun-Jung ) - 삼성서울병원 간호부
김덕희 ( Kim Duck-Hee ) - 우석대학교 간호학과
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Abstract
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Purpose: The objectives of this study were to investigate the degrees of emotional labor and the effects of Type A
personality, emotional expressiveness, job stress, and social support on the emotional labor among clinical nurses.
Methods: The subjects of this study were the clinical nurses working at the general hospital in Seoul. The subjects were selected by quota sampling in consideration of the length of employment and the working units. The self-reported questionnaires were administered to 286 clinical nurses and the data were analyzed with SPSS 12.0 software
Results: The level of emotional labor of the subjects was revealed moderate to high. Significant explanatory variables of the degrees of emotional labor included psychological job load, the lack of job autonomy, and role conflicts. These three variables demonstrated the explanatory power of 11.4% of the emotional labor.
Conclusion: The findings suggested that the intervention program intervening emotional labor should be developed in order to improve psychological job load, the job autonomy, and role conflicts among clinical nurses.
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KeyWords
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감정노동, 간호사, 직무 스트레스
Emotional labor, Nurses, Job stress
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원문 및 링크아웃 정보
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등재저널 정보
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